A live chat is among the channels of communication supplied by some website hosting companies as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is quicker in comparison to a support ticket and it makes it less likely to misspell or misunderstand anything in comparison to a telephone call with an agent. Furthermore, when the problem that you have requires some time to be examined and taken care of, you can do something else at the same time instead of just waiting, like you'd have to do if you call. Also, you can use a live chat assistance service free of cost as long as you have Internet access even if your hosting provider is situated in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

As we believe that a lot of troubles are often resolved if you talk to a live person, we supply a live chat service for all of our prospective and active customers. Our chat is available every day and our customer care agents will assist you with a wide range of questions and problems. In case you aren't our client yet, you are able to learn more about our cloud website hosting packages and the website hosting platform in general so as to be certain that your web sites will run properly on our servers. In case you already have an account and you've got some questions or you encounter any problems with some of our services, you'll be able to get in touch with us through the live chat and we can provide you with the necessary info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for certain troubles which need longer time or the assistance of a sysadmin, still for the majority of basic issues you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every day, even on weekends and holidays. It is the perfect way to find out more about our semi-dedicated hosting plans if you do not have an account yet or to get some problem resolved in case you're a customer and our customer care representatives will help you promptly regardless of the time of the day you join our chat. In case you are hesitating which plan is better for your web sites, if you need a piece of advice whether you should obtain a particular upgrade and how to obtain it or if you've got problems installing an email account on your computer, you will be able to get in touch with us and we'll supply you with the needed information very quickly. Our live chat is accessible even after our telephone lines are off for the day, therefore when you have an account here, you can be sure that you'll always find timely assistance with any question or issue that shows up.