Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every help request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your support ticket or email calls for additional assistance from an administrator, we will without delay forward it and leave a comment to notify you that your case is being examined. If you take advantage of the Managed Servers package, any of the server management services included there will be performed at a time of your choosing.

  • Top quality support service

  • A Premium Support Service

  • Should you require any assistance working with the Web Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, do get in touch with our help desk support staff at any moment via the ticketing system. Moreover, in case you need assistance administering your server, you can order our Managed Servers package, which includes Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup disk space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided the Web Site Control Panel with a comprehensive knowledgebase, which features extensive explanations of all its features and functionalities. Moreover, we have made detailed video tutorials that will further reveal to you how to perform a particular task or troubleshoot a regularly experienced problem. The how–to articles and the video tutorials are easily reachable from each Web Site Control Panel section via the Videos and Help buttons in the top right corner.