If you ever experience a problem with your site and are incapable of taking care of it, ask the hosting provider’s tech support staff to help you bring the site back online. A timely resolution would be the best-case scenario, but many companies answer within 24 hours or even more, all the more so if you are doing business with a reseller. Even if your problem can be resolved without much effort, your website may not work satisfactorily or it may not be available at all for a lengthy interval, so you may lose potential customers since it’s quite unlikely that anybody will revisit a site that’s inoperational. Hence, you should make certain not only that you can reach your hosting company, but also that they can reply and assist you in a well-timed fashion. If a web application update doesn’t go as planned or if you delete something incidentally, for example, the website must be restored quickly so as to prevent long inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting plans feature a 60-minute response time guarantee, which goes to say that irrespective of what inquiry or complication you may have, we will always be there to assist you. The fact is, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our support team reps will be at your service 24/7, even on public holidays and weekends, which means that you’ll obtain timely help at all times. We realize just how costly time can be, so by the time we respond to your email or trouble ticket, we’ll have investigated the matter and, in case we haven’t solved it, we’ll supply you with more info about what you need to do on your end – when the case requires it. With our support service, you can be sure that there will be somebody to assist you right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand just how vital it is to receive prompt support, we guarantee that you will never have to wait around for more than one hour to receive a reply to any ticket that you submit through your semi-dedicated server Control Panel. As it is, you will seldom need to wait around for more than twenty-thirty minutes and this applies to any issue irrespective of what its nature is – general, technical or billing. On top of that, our customer and tech support team is available to you day and night, which suggests that even if you open a ticket during holidays, you’ll invariably obtain a blazing-fast response, which will include the answer to a query, the solution to a predicament or the info needed to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to waste a whole day hanging around awaiting an answer like you would with lots of other hosting companies.