Despite the fact that this is not the keyaspect to help you recognize a dependable cloud website hosting supplier from a bad one and a reseller from an actual supplier, having the option to call and talk with a live person is an indicator that you aren't working with a one-person firm and that you'll be able to reach somebody if you're looking for help. The telephone support for web hosting services may vary from common to dedicated, therefore the issues that can be resolved with a phone call differ depending on the particular company. In most cases, these issues are simpler and include billing or 1st level tech issues as more complex tasks usually require a support ticket where both you and the sysadmins can track what's going on with a particular issue. However, having the option to phone call your supplier can save you considerable time and efforts for the countless small things which may eventually show up when you manage your hosting account.

Phone Support in Cloud Website Hosting

All our cloud website hosting packages offer telephone support fourteen hrs a day even on public holidays, therefore if you don't have an account yet, you are able to call and learn more about our services or if we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you'll be able to call the telephone number that is closer to you. In case you are a current customer, we can help you in a timely manner with all the general and billing matters and with numerous technical issues so as to save you time and efforts - we acknowledge the fact that often it's more convenient to speak with a live person and get things done instantly. Of course, some situations cannot be managed on the telephone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you'd like to learn more about our packages, you have a billing issue or some general problem, you can just give us a call. Although some more complex troubles may need a ticket so as to give some time to our tech support team to analyze, we're able to assist you with a range of technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have a global number where you can reach us.