A ticketing system is the most widespread means of correspondence that web hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to solve an issue that requires a certain period of time to examine or that needs to be escalated to a system administrator. In this way, all responses provided by either side will be stored in one and the same place in case somebody else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you’ll have to sign in and out of at least two accounts in order to perform some task or to touch base with the hosting company’s technical support team. If you would like to administer a handful of domain names and each one is hosted in a different account, you will have to use an even larger number of accounts at the same time. Also, it may take a considerable period of time for the hosting provider to respond to your tickets.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you’re browsing your website files or editing different account settings. The ticketing system is being closely monitored 24-7-365 by our tech support team and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to obtain help. In contrast to some hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info regarding any technical or billing issue. On top of that, you can see a number of articles, which will help you handle the most commonly faced complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was developed with one idea in mind – that you should be able to manage everything connected to your account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a query or confront a difficulty, you can get in touch with our customer support team momentarily without needing to sign in to a different admin console. You can browse your web files or check various account settings while you open a new ticket or read the answer to an older one. In case you’ve got a plethora of tickets and you’d like to find a particular one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you get a reply in less than 60 minutes regardless of the essence of your inquiry or problem.