The access to the customer and tech support that a cloud website hosting company offers will tell you a lot about the services they provide too. In case you can use only emails and tickets, you have most likely found some reseller and not the actual web hosting provider. If this is the case, you will have to wait for a few days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for extra help. When the supplier can provide various ways of communication with fast response time that are available at any moment, they're most likely the top provider, not just a reseller. Which means that you will receive prompt assistance and quality support since they'll have immediate access to the servers where your account is. Whatever the problem - sales or technical, it's always better to contact your website hosting company right away by using your favourite way of communication.

24/7 Customer Support in Cloud Website Hosting

We supply 24/7 customer, billing and technical support for our cloud website hosting plans. Even if you aren't our client yet and you have some questions, we can give you a hand right away and provide the needed information, to give you a choice to make the best decision when you obtain your new web hosting account. We're available at any moment, including holidays and weekends, and we offer various means of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have several phone numbers around the world, so you are able to call the one that is closer to you. The max response time for your email messages and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we supply come with 24/7 customer and technical support, so no matter what problem you experience, you are able to contact us and we will assist you quickly. Our guaranteed answer time for every e-mail message or ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; usually the response time rarely is more than twenty minutes. In addition, we offer phone support with a couple of local numbers globally and a live chat, so you'll be able to get in touch with us and get more information about our solutions even if you do not have an account yet. We are able to help you with nearly any question or a problem you may have - payment methods, plan specs, email configuration, website hosting account settings, etcetera. If you employ our services, you will never have a situation where you have to wait for a few days to get an issue resolved like you may have to do with lots of other companies.

24/7 Customer Support in VPS Servers

Using our VPS web hosting plans, you'll never need to wait for more than one hour so as to get help for any kind of problem that you could have with the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets that you open from your billing Control Panel or e-mail messages which you send to our technical support team. We also have local telephone numbers in several countries worldwide plus a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the different ways of communication, so no matter what your question or problem is, there's always someone to help you out promptly. In the event that you need help with third-party software, that you cannot set up or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time warranty, you will enjoy quick support when you order a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so when you open a support ticket via your billing account or you send an email message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the perfect option when the issue involved requires a longer period of time to be resolved or when it needs to be given to our administrators, as it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.